1. Customers should pick application form to fill at
- Customer Care Office at Head Office along msa road,(sultan Hamud town).
- Eastern Area Located along msa road in email town, (kindu mall).
- Western Area Located along loitoktok road imbirikani( biglife offices)
- At mashuuru town located along kajiado – Isara rd,
- You can also download New Water and Sewer Connection Application Form HERE and fill it.
The following are required during application;
- Photocopy of national ID or Passport Number
- Photocopy of KRA PIN certificate
- Plot number
- Copy of title deed /sale agreement/allotment letter(or proof of land ownership)
- Letter from your area chief and an affidavit form.
- Hand written application letter.
2. New connection Inspector checks to confirm ground details are correct
(details filled in the application form)
- Customer’s presence is required during field verification.
- Filled forms should be attached with the above-mentioned requirements.
- If the filled information is incorrect or has errors, customers are advised to repeat application procedures.
- If the form is confirmed, connection will be done in less than 14 days.
3. Customer makes payment
4. Actual connection is made in the ground