Vision & Mission

Our Mission

Our Mission is to provide improved access and equitable distribution of available quality water to our customers and affiliated water service providers within our area of jurisdiction through efficiently managed water pipeline network whilst meeting our stakeholder needs

Our Vision

Our Vision is to see our retail and bulk water customers receive quality water and sanitation services that reliably meet their domestic requirements.

Guiding Principles and Values

In carrying out our work, we are guided by principles and values to which all our employees commit to respect and practice. These include:

  • Action-orientation. We take on challenges, and deal with them as efficiently as possible
  • Efficiency. We use established standards to deliver services at the least cost possible
  • People first. Our consumers, employees and other stakeholders are respected and served effectively
  • Quality: We reliably provide water and sanitation services that meet our stakeholder needs
  • Teamwork. We work as team and in partnership with other stakeholders to deliver services that meet customer expectations
  • Professionalism: We demonstrate commitment, integrity, accountability, positive attitude to work, courtesy, friendliness and effectiveness in all the work we do.

Strategic Objectives

Over the next five years, we will strive to:

  • Attain improved technical and operational efficiency
  • Achieve financial and operational sustainability
  • Extend coverage of water and sanitation services to underserved and unserved areas
  • Strengthen our institutional capacity to be able to serve our customers more efficiently and effectively