Prior to making any water supply extensions, we shall undertake to:
Carry out a survey to establish the demand, willingness and the affected population’s
ability to pay for the intended services through:
- Questionnaires
- Interviews
- Consultations with the local authority on issues related to extension of the mains,
including land issues
- Carry out a cost benefit analysis to establish the following:
- The viability of the mains extension
- Cost of the mains extension
- Population density of the area
- The expected level of new connections
- Break-even period
- Pay-back period
- Where an extension line is found to be unviable, NOLWASCO has a social
responsibility to provide water at the ruling tariff.
- We shall extend water supply to all areas established to have potential demand.
- We shall communicate with our customers about the following:
- Availability of Water services
- Location of our contact offices
- Price of our water services
- Public health safety and advantages of consuming NOLWASCO’s water.