Extensions of Water Supply

Prior to making any water supply extensions, we shall undertake to:

Carry out a survey to establish the demand, willingness and the affected population’s ability to pay for the intended services through:

  1. Questionnaires
  2. Interviews
  3. Consultations with the local authority on issues related to extension of the mains, including land issues
  4. Carry out a cost benefit analysis to establish the following:
  • The viability of the mains extension
  • Cost of the mains extension
  • Population density of the area
  • The expected level of new connections
  • Break-even period
  • Pay-back period
  1. Where an extension line is found to be unviable, NOLWASCO has a social responsibility to provide water at the ruling tariff.
  2. We shall extend water supply to all areas established to have potential demand.
  3. We shall communicate with our customers about the following:

  • Availability of Water services
  • Location of our contact offices
  • Price of our water services
  • Public health safety and advantages of consuming NOLWASCO’s water.