TUHIFADHI MAJI
NOL-Turesh Loitokitok Water & Sanitation Co. Ltd.
A water service provider contracted by Tana-athi Water Services Board to provide water and sanitation services in parts of Kajiado, Makueni and Machakos counties.
Service Delivery Standards
Customer expectations Expect high standards of service delivery from our company. We will strive to meet those expectations guided by values to which our staff are committed.
Infrastructure maintenance Our company shall undertakes proper maintenance of our infrastructure to assure sustainability of service delivery
Water quality Water will be treated to the set standards in our water supply works before transmission to our customers.
New Connections Upon applying for water supply, signing a supply contract and paying the required deposit and connection fees, a customer will have a meter installed and supplied with water within 14 days
Leakages and bursts All bursts and leakages will be attended within a period of 12 hours for minor and 48 hours for major bursts and leakages.
Interruption of services For all scheduled repairs and maintenance, customers will be given prior information on interruption of services
Our Mission Our Mission is to provide improved access and equitable distribution of available quality water to our customers and affiliated water service providers within our area of jurisdiction through efficiently managed water pipeline network whilst meeting our stakeholder needs
Our Vision Our Vision is to see our retail and bulk water customers receive quality water and sanitation services that reliably meet their domestic requirements
Guiding Principles and Values
Strategic Objectives
- Attain improved technical and operational efficiency
- Achieve financial and operational sustainability
- Extend coverage of water and sanitation services to underserved and unserved areas
- Strengthen our institutional capacity to be able to serve our customers more efficiently and effectively